Privacy policy

As a Canadian immigration consulting firm, we are bound by a Code of Professional Ethics which recommends that we respect the confidentiality of our clients' information. Accordingly, we are committed to maintaining the accuracy, confidentiality and security of your personally identifiable information (‘Personal Information’). In keeping with this commitment, we act in accordance with our Privacy Policy with respect to the collection, use and disclosure of personal information.

Identifying purposes

We collect, use and disclose your personal information in order to provide you with adequate service and to forward your complete file to Immigration and/or the Ministère de l'Immigration Réfugiés et Citoyenneté Canada, de la Francisation et de l'Intégration. The purposes for which we collect personal information will be stated before or during the collection process. In some cases, the purpose for collecting the information will be obvious, and consent may be implied. This is the case, for example, when we ask for your name, address and payment information as part of the order process.

Consent

Your knowledge and consent are required for the collection, use or disclosure of your personal information, except where required or authorized by law. You can always choose whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition of the supply of a product or service unless we need the information to provide the product or service to you.

Restrictions on the collection

The personal information we collect will be limited to the details necessary for the purposes we have identified. With your consent, we may collect personal information from you.

Limiting use, disclosure and retention

Personal information may not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or authorized by law. Personal information will be retained only as long as necessary for the purposes for which it was collected, or as required by law.

Protection of customer information

Personal information will be protected by security safeguards appropriate to the sensitivity of the information. We take all reasonable precautions to protect your personal information from loss and unauthorized use, access or disclosure.

User access

Upon request, you will be informed of the existence, use and disclosure of your personal information and will be given access to that information. You may verify the accuracy and completeness of your personal information and request that it be amended, if appropriate. In certain cases, however, where authorized by law, we will withhold certain information from you. For example, we may withhold information about you if it is also about other people, or if it is subject to legal or security restrictions, or if it is proprietary commercial information.

Handling customer complaints and suggestions

You can send us your questions or requests about our privacy policy or our practices using the following contact details : infos@experimacanada.com

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How we use cookies

We use cookies to :

- Ensure the smooth operation of our site

- Collect anonymous statistics about how our site is used, in order to improve our services

- Remember your browsing preferences to offer you a more personalised experience.

How to manage cookies

You can control and/or delete cookies as you wish. You can delete all cookies already on your device and configure most browsers to prevent their installation. However, if you do so, you may need to manually adjust certain preferences each time you visit a site, and some services and features may not be available.

Other Websites

Our website may contain links to third party websites which are not governed by this privacy policy. Although we endeavour to include only links to sites with high standards of privacy protection, our privacy policy no longer applies when you leave our website. Furthermore, we are not responsible for the confidentiality practices adopted by third-party websites. We therefore advise you to examine the privacy statements of these sites to find out how your information will be collected, used, shared and disclosed.